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  1. Digital Customer Experience – capturing the right customer insights - Mopinion Customer Experience News certified bookmark
    Depending on their goals a customer has from using your digital channels, they may choose different paths to reach them. Equally, one customer may use a different path than another to reach the desired goal.
    https://mopinion.com/digital-customer-experience-capturing-the-right-customer-insights/
    Tags: , , by eringilliam (2017-08-29)
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