An innovation has brought another award to the Indianapolis International Airport. The Airports Council International-North America has named the airport's human-powered charging stations as one of the Best Innovative Consumer Experiences or Practices among airports.
http://www.insideindianabusiness.com/story/38566197/airport-innovation-earns-consumer-experience-award/
Cranfield University’s Centre for Air Transport Management has secured an NKr2m ($244,810) in funding from the Research Council of Norway to offer passengers’ insights to help improve the customer experience at airports in Norway.
https://www.airport-technology.com/news/cranfield-improve-customer-experience-norwegian-airports/
