What is CPQ and will it improve CX

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  1. Youre overhauling your systems and looking for solutions to streamline how your business runs. Your goal is to make the jobs of your employees easier and find a way to wow your customers and improve their overall experience. You know you need a better quoting and proposal system, but youre wondering, What is CPQ, and Is it right for me? Think about the last time you went to the grocery store or out to eat at a restaurant. Did you quickly check your receipt before cashing out? Most likely consumers want to feel confident theyre paying the correct amount when purchasing goods or services. You wouldnt want to be overcharged, and you certainly wouldnt want to leave the building without what you ordered. The same goes for your prospects and current customers. They want the process of purchasing from you to be streamlined, and most importantly, correct. Its important they trust your sales teams estimates, and they understand that if a mistake does occur, it can be fixed quickly and in real time.
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