What are Customer Experience Professionals Saying Right Now?

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  1. What are Customer Experience Professionals Saying Right Now?
    During our recent webinar with Jay Baer, digital business expert and founder of Convince & Convert, we polled over one hundred attending customer experience (CX) professionals to find out how their companies are thinking about key topics affecting CX today. Heres what we found out about how theyre meeting customer expectations, adopting chatbot technology, and hiring Customer Experience Managers (CXMs).
    https://smartercx.com/customer-experience-professionals-saying-right-now/
    Tags: customer-experience, chatbots, customer-expectations, webinar, by eringilliam (2018-02-08)
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Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.