What If Your Customer Experience Is Lousy Because You Don't Think You're Responsible For It?

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  1. You understand what it takes to provide a great customer experience. In fact, you are a great warrior on behalf of the customer. You cant stand hearing about what customers complain about, simply because you think that hiccup should have never happened. That problem with marketing is because those people in marketing dont get it like you do. Those complaints about distribution could be solved if the right people were there. Nobody seems to really get it in your organization, except you.
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