Statistical insight on the impact of Customer Experience

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  1. Statistical insight on the impact of Customer Experience
    Why does your organisation need an effective customer experience programme? Well, heres just a few interesting statistics for insight on how Customer Experience really impacts your organisation. 80% of CEOs believe they offer a superior customer experience. Only 8% of their customers AGREE. So why the big gap in perception?
    http://customerthink.com/statistical-insight-on-the-impact-of-customer-experience/
    Tags: customer-experience, ceo, insight, by eringilliam (2018-04-09)
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Mopinion: The Leading Customer Experience Tool

Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.