Making Customer Feedback More Actionable with Artificial Intelligence (AI)

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  1. Unless youve been living under a rock, youve probably noticed that the term artificial intelligence is being thrown around just about everywhere. It has become a major corporate buzzword and hype, especially among digital marketers. Meanwhile half of us still dont really know what it means or better yet, what it can do for our business. Thats why were here to tell you specifically what AI can do for you and how it can make your customer feedback more actionable.
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Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.