How customer experience can be enhanced using chatbots

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  1. Every day, more and more consumers are becoming increasingly familiar with chatbots. It provides greater convenience than apps making access to services and information simple, frictionless and more natural. The nature of human-machine interaction (HMI) continues to evolve; it has transformed from the graphical user interface and the mouse with computers, to capacitive touchscreens with smartphones, to natural ways of interacting with smart assistants your voice, hands, eyes, and even your brain.
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Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.