With a new era of artificial intelligence (AI) dawning upon us, its an incredible time for customer experience, with humongous benefits to the customer and ultrafast customer service. As AI technology matures, forward-thinking enterprises are plugging in conversational AI in their strategic investment roadmaps to leverage it for their customer service function. In fact, Gartner predicts that conversational AI-first" will supersede "cloud-first, mobile-first" as the most important, high-level imperative for the next ten years.
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