For a succesful CX you must have a succesful EX

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  1. A successful customer experience strategy is a result of the companys culture. In other words, and Ive said it many times before, whats happening on the inside of the company is going to felt on the outside of the company by the customer.
    Tags: customer-experience, cx, strategy, ex, by tjeerdtraats (2018-05-18)
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