According to McKinsey, 75% of online customers expect service within 5 minutes and successfully delivering that requires an effective technology foundation. The right CX platform is a critical part of that foundation. On premise, off premise, in the cloud there are so many different options companies face when building a CX stack. Lets take a closer look at what on premise cloud is, how it can support your CX technologies, and the steps you can take to maximize its effectiveness.
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