CVS directs its digital journey towards elevating customer experience

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  1. STORIES of businesses leveraging technology to boost efficiency have prompted customers to develop higher expectations from the brands they engage with. More than anything, customers expect a seamless journey and a personalized experience when they interact with a brand. Identifying customers expectations and delivering on those expectations, is undoubtedly an integral part of business, especially now, in the digital age.
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Mopinion: The Leading Customer Experience Tool

Mopinion is a proud sponsor of Customer Experience News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Experience Tools in order to collect experience for the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer Experience results from your websites and apps wherever you need them. The real challenge for companies is not about capturing Experience, it is about how to make sense of the data.