Charging into the new year, its easy to want to name whats ahead of us. I am seeing a few enthusiastic sorts claiming 2020 will be The Year of Experience, When Experience Finally Wins or The Year of the Customer. I ask you to greet these well-meaning mantras with appropriate suspicion.
For one, a quick Google search will bring you articles that claim 2019 was The Year of the Customer. That same search will tell you that 2018 was too and 2017, and 2016
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