Customer Experience or CX is a hot initiative at many companies and many more companies, from Fortune 500 to 5-10 person start-ups, are looking how to start and build their CX programs. Customer Experience takes passion, perseverance, and a belief to build a great series of experiences for the customer across all customer interaction points in an organization. A great product or service is the start point for great CX. You also need a great billing process, great digital tools, and reasonable pricing, and a great way to resolve and settle customer problems. Here are five easy to follow steps to have a great Customer Experience program.
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