Youre no stranger to RFPs. Love them or hate them, the undeniable truth is that theyre crucial to making informed business decisions about future vendors and partners. The purpose of a contact center RFP is no different: its an essential process to use when choosing an outsourcer. However, the contact center RFP is unique and cant be modeled on the same old RFP template used for other services your company may procure.
Your contact center partner owns a huge part of your customer experience. And customer experience comes with complexities not found in other service offerings. And your outsourced partner is going to act as an extension of your own brand, so their employee experience, hiring philosophy, and corporate culture truly matter. Thus, crafting your contact center RFP takes thoughtful preparation. Here are our most popular resources to guide you in crafting an RFP that will address the unique challenges of selecting a contact center partner.
Voting 0
