Are you ready to reinvent your customer experience and improve your bottom line in 2018? It’s easier than you think to transform customer experience by paying attention to several critical business challenges: the need for a great, easily accessed self-service experience (especially for low-effort experiences), an end to call center inefficiencies and the need to reduce time wasted on calls and service visits that really aren’t necessary. These shortcomings are expensive, both in terms of actual costs and damaged customer experience.
https://www.forbes.com/forbes/welcome/?toURL=https://www.forbes.com/sites/forbestechcouncil/2018/07/03/how-to-reinvent-your-customer-experience/&refURL=https://news.google.com/&referrer=https://news.google.com/
The average lifespan of S&P companies is shrinking, and business leaders are looking for new ways to compete. Michel Feaster, Co-Founder and CEO, Usermind, presents three ways to reinvent your business around customer experience
https://www.martechadvisor.com/articles/customer-experience-2/want-your-company-to-survive-beyond-2030-do-these-three-things/
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